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2012 AHA WA Accommodation Industry Awards
Hotel Awards 1. Redeveloped Accommodation Hotel Award criteria Detail reason for refurbishment, nature of redevelopment & atmosphere created Describe innovative design features Provide details on the return on investment including increased patronage affect on occupancy Describe the effect on staff efficiency and morale Include before and after photos   2. Marketed Accommodation Hotel Award criteria Detail research and planning to achieve the marketing strategy Outline use of innovative marketing techniques, media plan and PR activities Describe promotional literature and advertising material used in marketing program Detail the return of investment i.e. evidence of increased traffic generation, media exposure, etc generating an increase on your bottom line Outline specific programs targeting accommodation, food and beverage and overall venue Provide evidence of consistency of branding Upload high resolution venue photo below   3. Management Team of the Year Award criteria Detail how the team maintains cohesiveness while interacting with other departments/ teams Detail how the team uses initiative and achieves key objectives Detail how the team acts decisively in implementing ideas Explain how the team has had a major achievement in one or more of the following areas: financial performance, concept development, business development and/or completion of a project Upload high resolution team photo below   4. Mid-Range Accommodation Award criteria Detail the number of rooms available (with or without ensuites) Detail the design, décor, ambience, and presentation of rooms including furniture/fittings Detail guest facilities that are offered (i.e. front of house, heating/air conditioning, laundry services) Describe the meal options available (i.e. breakfast, lunch and dinner facilities, room service) Describe the cleaning and maintenance program Describe the level of customer service available Demonstrate marketing of accommodation facilities Upload high resolution venue photo below   5. Superior Accommodation Award criteria Detail the design, décor, ambience and presentation of rooms including furniture/fittings Describe room features (bedding, mini bar, TV, airconditioning, spa, internet access etc.) Describe hotel features (e.g. pool, sauna, day spa, business centre, conference rooms, security etc) Describe meeting & exceeding guest’s requests & expectations (housekeeping, guest history, extra pillows etc.) Demonstrate high levels of customer service – include guest comments Detail the quality of the in-house dining for all meals, including breakfast Demonstrate marketing of accommodation facilities Upload high resolution venue photo below   6. Deluxe Accommodation Award criteria Demonstrate superior guest experience provided by the hotel Outline the corporate and leisure facilities available Detail the quality of the food and beverage products on offer Demonstrate high levels of customer service and professionalism – include guest comments Describe hotel features (e.g. pool, sauna, day spa, business centre, conference rooms, security etc) Discuss the overall service provided throughout the property including service at check-in/out, room service, valet parking, concierge and special requests Detail the dedication to perfection that is apparent yet discreet Describe client loyalty programs and/or marketing campaigns Upload high resolution venue photo below   7. Apartment Style/Suite Accommodation Award criteria Detail the design and décor of both the exterior and interior of the property Describe the Apartment/Suite style of fit out, kitchen, appliances etc Describe the professionalism and outstanding customer service Detail the variety of food and beverage outlets & services, including 24 hour room service Describe the innovativeness and quality in food & beverage Detail the corporate facilities, i.e. business centre, conference rooms, boardrooms etc. Detail the recreational facilities, pool, spa, gym etc Detail the security and safety features Describe the in-house marketing Upload high resolution venue photo below   8. Resort Style Accommodation Award criteria Describe the resort exterior, design, décor, quality and style of accommodation options Describe the resort activities (kids club, tours, tourist information etc.) Describe room features – minibar, fridge, DVD etc Detail the recreational facilities, pool, spa, gym etc Detail the corporate facilities, i.e. business centre, conference rooms, etc Describe the professionalism and outstanding customer service Detail the variety of food and beverage outlets & services, including 24 hours room service Describe the innovativeness and quality in food & beverage Detail the security and safety of guests Describe the marketing of resort Upload high resolution venue photo below   9. Restaurant within an Accommodation Hotel Award criteria Describe venue décor, atmosphere and lighting List unique characteristics of theming and presentation Detail the venues popularity, profitability, marketing and growth Describe the presentation & quality of table setting (glassware, crockery and cutlery, table linen) Describe staff presentation Describe staff knowledge of menu, specials and beverages, and the ongoing training they receive Detail overall food and beverage service Describe what makes your service friendly, courteous, appropriate, efficient and stand out from others Describe how service is appropriate to the venue Describe the variety of food and beverage menu items available Detail the variety of beverages (e.g. beer, wine, coffee etc) List variety of dishes including traditional, innovative and value for money Detail the ability to address special dietary requirements Describe the food presentation and appearance Describe what makes your menu appeal to customers Outline staff knowledge of matching beverage options with menu Upload a copy of your menu below Upload high resolution venue photo below   10. Accommodation Hotel Wine List Award criteria Describe the variety of styles from at least 3 States Describe the selection of overseas wines with various styles Are vintages to be displayed on wine menu and are back vintages available? Describe how the wine list is appropriate to customer demographic Describe how the wine list is relevant to the menu Describe the presentation of the wine menu Upload your wine list below Upload high resolution venue photo below Management Employee Awards 11. Front Office Award criteria LEADERSHIP Leadership ability Display of initiative Communications skills Decisiveness Motivation WORKING RELATIONSHIP WITH COLLEAGUES Staff relations and communication Role within the team Motivation and management of staff Maintenance of a productive work environment PERFORMANCE/ BUSINESS RESULTS Financial performance Concept development Business development Staff development Completion of a project PROFESSIONALISM Professional development Personal presentation Attention to detail Professional role model for other staff Upload a high resolution employee photo below Upload employee resume below Upload a letter of reference from your General Manager below   12. Cookery Services Award criteria LEADERSHIP Leadership ability Display of initiative Communications skills Decisiveness Motivation WORKING RELATIONSHIP WITH COLLEAGUES Staff relations and communication Role within the team Motivation and management of staff Maintenance of a productive work environment PERFORMANCE/ BUSINESS RESULTS Financial performance Concept development Business development Staff development Completion of a project PROFESSIONALISM Professional development Personal presentation Attention to detail Professional role model for other staff Upload a high resolution employee photo below Upload employee resume below Upload a letter of reference from your General Manager below   13. Food and Beverage Award criteria LEADERSHIP Leadership ability Display of initiative Communications skills Decisiveness Motivation WORKING RELATIONSHIP WITH COLLEAGUES Staff relations and communication Role within the team Motivation and management of staff Maintenance of a productive work environment PERFORMANCE/ BUSINESS RESULTS Financial performance Concept development Business development Staff development Completion of a project PROFESSIONALISM Professional development Personal presentation Attention to detail Professional role model for other staff Upload a high resolution employee photo below Upload employee resume below Upload a letter of reference from your General Manager below   14. Administration, Finance and Executive Support Award criteria LEADERSHIP Leadership ability Display of initiative Communications skills Decisiveness Motivation WORKING RELATIONSHIP WITH COLLEAGUES Staff relations and communication Role within the team Motivation and management of staff Maintenance of a productive work environment PERFORMANCE/ BUSINESS RESULTS Financial performance Concept development Business development Staff development Completion of a project PROFESSIONALISM Professional development Personal presentation Attention to detail Professional role model for other staff Upload a high resolution employee photo below Upload employee resume below Upload a letter of reference from your General Manager below   15. Sales and Marketing Award criteria LEADERSHIP Leadership ability Display of initiative Communications skills Decisiveness Motivation WORKING RELATIONSHIP WITH COLLEAGUES Staff relations and communication Role within the team Motivation and management of staff Maintenance of a productive work environment PERFORMANCE/ BUSINESS RESULTS Financial performance Concept development Business development Staff development Completion of a project PROFESSIONALISM Professional development Personal presentation Attention to detail Professional role model for other staff Upload a high resolution employee photo below Upload employee resume below Upload a letter of reference from your General Manager below   16. Conference and Events Award criteria LEADERSHIP Leadership ability Display of initiative Communications skills Decisiveness Motivation WORKING RELATIONSHIP WITH COLLEAGUES Staff relations and communication Role within the team Motivation and management of staff Maintenance of a productive work environment PERFORMANCE/ BUSINESS RESULTS Financial performance Concept development Business development Staff development Completion of a project PROFESSIONALISM Professional development Personal presentation Attention to detail Professional role model for other staff Upload a high resolution employee photo below Upload employee resume below Upload a letter of reference from your General Manager below   17. Housekeeping Award criteria LEADERSHIP Leadership ability Display of initiative Communications skills Decisiveness Motivation WORKING RELATIONSHIP WITH COLLEAGUES Staff relations and communication Role within the team Motivation and management of staff Maintenance of a productive work environment PERFORMANCE/ BUSINESS RESULTS Financial performance Concept development Business development Staff development Completion of a project PROFESSIONALISM Professional development Personal presentation Attention to detail Professional role model for other staff Upload a high resolution employee photo below Upload employee resume below Upload a letter of reference from your General Manager below   18. Human Resources Award criteria LEADERSHIP Leadership ability Display of initiative Communications skills Decisiveness Motivation WORKING RELATIONSHIP WITH COLLEAGUES Staff relations and communication Role within the team Motivation and management of staff Maintenance of a productive work environment PERFORMANCE/ BUSINESS RESULTS Financial performance Concept development Business development Staff development Completion of a project PROFESSIONALISM Professional development Personal presentation Attention to detail Professional role model for other staff Upload a high resolution employee photo below Upload employee resume below Upload a letter of reference from your General Manager below   19. Engineering and Maintenance Award criteria LEADERSHIP Leadership ability Display of initiative Communications skills Decisiveness Motivation WORKING RELATIONSHIP WITH COLLEAGUES Staff relations and communication Role within the team Motivation and management of staff Maintenance of a productive work environment PERFORMANCE/ BUSINESS RESULTS Financial performance Concept development Business development Staff development Completion of a project PROFESSIONALISM Professional development Personal presentation Attention to detail Professional role model for other staff Upload a high resolution employee photo below Upload employee resume below Upload a letter of reference from your General Manager below   20. Concierge Award criteria LEADERSHIP Leadership ability Display of initiative Communications skills Decisiveness Motivation WORKING RELATIONSHIP WITH COLLEAGUES Staff relations and communication Role within the team Motivation and management of staff Maintenance of a productive work environment PERFORMANCE/ BUSINESS RESULTS Financial performance Concept development Business development Staff development Completion of a project PROFESSIONALISM Professional development Personal presentation Attention to detail Professional role model for other staff Upload a high resolution employee photo below Upload employee resume below Upload a letter of reference from your General Manager below   21. Best Manager - Executive Level Award criteria LEADERSHIP Leadership ability Display of initiative Communications skills Decisiveness Motivation WORKING RELATIONSHIP WITH COLLEAGUES Staff relations and communication Role within the team Motivation and management of staff Maintenance of a productive work environment PERFORMANCE/ BUSINESS RESULTS Financial performance Concept development Business development Staff development Completion of a project PROFESSIONALISM Professional development Personal presentation Attention to detail Professional role model for other staff Upload a high resolution employee photo below Upload employee resume below Upload a letter of reference from your General Manager below

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