Hospitality 2012 Conference
Tuesday 1 May & Wednesday 2 May
10am - 1:15pm
A condensed and comprehensive two day educational program that will benefit all hospitality management levels. If you only attend one conference in 2012, make sure it's this one!
Western Australia’s only dedicated hospitality conference returns for 2012 and we invite you to attend. Hospitality conference has been tailored to minimise the time spent away from your business while delivering maximum results.
Download a complete Delegate Registration Brochure
Online registrations have now closed - please contact
08 9321 7701
for bookings and availability.
Tuesday 1 May 2012
| TIME | TOPIC & SPEAKER |
|
10.00am - 10.40am
|
HOSPITALITY ISSUES IN FOCUS Bradley Woods, CEO AHA(WA) The AHA(WA) is the leader in fighting for and representing the issues that affect the hotel and hospitality industry. Bradley Woods will share the AHA’s insight into future opportunities and challenges. |
|
10.40am - 11.20am
|
ONLINE MARKETING - THE PROS AND CONS OF DISCOUNT SITES Sally Smith, Project Manager, Australia Tourism Data Warehouse Discover how online discount sites can work as a marketing tool for your business. Increase your customers and generate awareness of your venue while putting strategies in place to successfully avoid the pitfalls. |
|
11.20am - 11.50am
|
WHAT DO YOU CUSTOMERS WANT NEXT? Michael Pezzutti, Category Strategy Manager, Lion Consumers have a growing appetite for food and beverages, hear how to ensure you are providing what they demand. This not to be missed session will empower you with knowledge for the future! Learn how consumer trends have changed and where they are heading. |
|
11.50am - 12.30pm
|
EMPLOYMENT & WORKPLACE RELATIONS EXPERT The National Director of Fair Work Ombudsman and Panel of National AHA IR Managers Hear how to manage complaints of underpayments at the first stage directly from the Fair Work Ombudsman. Learn how early intervention can reduce any potential fines. Many employers are still getting it wrong when it comes to effectively managing the performance of their employees. Poor performance management and termination procedures can increase the legal risks associated with issues such as unfair dismissals, discrimination and adverse action. Hear how to get it right. |
|
12.30pm - 1.15pm |
INDUSTRY NETWORKING LUNCH Presented by Carlton United Brewers |
Wednesday 2 May 2012
| TIME | TOPIC & SPEAKER |
|
10.00am - 10.45am
|
ENFORCEMENT Commissioner Karl O’Callaghan, WA Police What are the WA Police’s future expectations for your industry? What are the areas of focus and concern? What expectations do they have of licensees and hear how the industry and police can work together to develop new management practices. Don’t miss this unique opportunity to ask questions! |
|
10.45am - 11.15am
|
SAVE MONEY, SAVE TIME, SAVE THE ENVIRONMENT! Food Service Consultants Society International (FCSI) - The 21st Century Kitchen FCSI promotes professionalism in foodservice and hospitality through innovation and design. Hear from top consultants on how you can almost completely eliminate chemical usage in cleaning and sanitizing and how you can reduce maintenance costs on your exhaust hood in your venue. Reduced chemical usage, cleaner air emitted = a better environment and $$$ saved! |
|
11.15am - 12.00pm
|
EMPLOYEE ENGAGEMENT OR ENRAGEMENT James Adonis, Managing Director, Team Leaders James took a team that had employee turnover exceeding 70 per cent, reduced it to zero and kept it there for 2 years. Learn how to create an engaged and switched-on team that are less likely to resign, call in “sick”, and have far greater levels of quality and productivity. Also discover why people hate working for you, James will identify what causes employees to be angry, frustrated, and upset at work. |
|
12.00pm - 12.30pm
|
THE POWER OF POSITIVE MEDIA David Hogan, Managing Director, SCOOP Publishing Learn how to engage the media to your advantage. There are many avenues you can utilise to promote your business. Positive reviews both online and in print, editorial content in quality publications, and adopting social media strategies all play a part. Hear how to get the mix right. |
|
12.30pm - 1.15pm |
INDUSTRY NETWORKING LUNCH Presented by Synergy |
