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Responsible Service of Alcohol 

The Australian Hotels Association (WA) supports Responsible Service of Alcohol (RSA) requirements and is the industry leader in delivering online RSA courses and RSA training in Perth WA. The AHA(WA) is an accredited training provider for RSA training and has trained more than 100, 000 people in all forms of RSA since 1997. 

RSA and the responsible consumption of alcohol are key pillars in developing a healthier drinking culture amongst Australians which is why RSA training is mandatory for all staff. 

RSA practices must therefore be undertaken wherever alcohol is served or sold, including where alcohol samples are served during on-site product tastings. RSA applies to any workplace where alcohol is served or sold, including all types of hospitality venues, retail liquor outlets and wineries, breweries and distilleries.

RSA applies to personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; retail liquor sales persons; winery, brewery and distillery cellar door staff and supplier sales representatives. 

Our RSA course online give students the opportunity to train and learn outcomes at their own pace, enjoy current and constantly updated coursework and to learn from qualified and experience trainers who are hospitality professionals. 

The AHA(WA) RSA course is nationally accredited and covers all areas of RSA including: developing an understanding of duty of care and harm minimisation, the importance of house policies, how to identify someone who may be 'drunk' and  people to whom it is an offence to serve and may be refused service. You will also learn about the physical and social effects of alcohol, strategies to use when refusing service, conflict resolution and harm minimisation tactics. 

Upon completion of your RSA course, students will receive a nationally accredited alcohol service certification.

The Australian Hotels Association (WA) are the leaders in RSA training, complete the online RSA course today www.rsawa.com 


How to determine if a person is drunk

The Australian Hotels Association (WA) supports Responsible Service of Alcohol (RSA) requirements and is the industry leader in delivering online RSA courses and RSA training in Perth WA. The AHA(WA) is an accredited training provider for RSA training and has trained more than 100, 000 people in all forms of RSA since 1994. 

The Liquor Control Act 1988 imposes mandatory training requirements on licensees, approved managers, supervisory staff and bar staff in relation to the management of licensed premises and RSA. RSA training is therefore compulsory in WA and across Australia. The Australian Hotels Association (WA) are the leaders in RSA training in WA. 

A key component of RSA training and an important part of on-the-job responsibilities in the hospitality industry is knowing how to determine whether or not a person is drunk. By definition, drunk is defined as:  when a person’s speech, balance, co-ordination or behaviour appears to be noticeably impaired. 

The AHA’s online RSA training course teaches prospective hospitality employees to be mindful of patrons who show signs of slurring words, weaving, swaying, loss of coordination or a change in behaviour. The AHA’s online RSA training course has been developed by industry experts with years of experience in this area. 

Trainees will also learn about health conditions or factors that might cause a person who is not drunk to appear or behave as if they were drunk, the 4 steps staff should follow to determine if a person is drunk and the steps that should be taken if it is suspected a customer may be nearing intoxication but not yet drunk. 

Upon completion of your RSA course, students will receive a nationally accredited alcohol service certification.

The Australian Hotels Association (WA) are the leaders in RSA training, complete the online RSA course today www.rsawa.com

 


Responsible Service of Alcohol Unit SITHFAB201

The Australian Hotels Association (WA) supports Responsible Service of Alcohol (RSA) requirements and is the industry leader in delivering online RSA courses and RSA training in Perth WA. The AHA(WA) is an accredited training provider for RSA training and has trained more than 100, 000 people in all forms of RSA since 1997. 

RSA and the responsible consumption of alcohol are key pillars in developing a healthier drinking culture amongst Australians which is why RSA training is mandatory for all staff. 

Responsible practices must be undertaken wherever alcohol is served and sold, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is served and sold, including all types of hospitality venues, retail liquor outlets and wineries, breweries and distilleries. 

This unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licenced premises. Those selling and serving alcohol may include food and beverage attendants; retail liquor sales persons; winery, brewery and distillery cellar door staff and supplier sales representatives. It also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for RSA management. 

Our RSA course online give students the opportunity to train and learn outcomes at their own pace, enjoy current and constantly updated coursework and to learn from qualified and experience trainers who are hospitality professionals. 

Upon completion of your RSA course, students will receive a nationally accredited alcohol service certification.

The Australian Hotels Association (WA) are the leaders in RSA training, complete the online RSA course today www.rsawa.com

 


 Assisting Customers to drink within appropriate limits

 

The Australian Hotels Association (WA) supports Responsible Service of Alcohol (RSA) requirements and is the industry leader in delivering online RSA courses and RSA training in Perth WA. The AHA(WA) is an accredited training provider for RSA training and has trained more than 100, 000 people in all forms of RSA since 1997. 

RSA and the responsible consumption of alcohol are key pillars in developing a healthier drinking culture amongst Australians which is why RSA training is mandatory for all staff. 

Part of a bar person’s responsibilities when serving alcohol is to assist customers to drink within appropriate limits. All alcoholic drinks should be prepared and served according to industry requirements and customers should be encouraged courteously and diplomatically to drink within appropriate limits. Standard drink sizes for beer, wine and spirits are 285ml, 100ml and 30ml respectively.

When completing RSA training with the AHA, you will develop skills in recognising erratic drinking patterns as an early sign of possible intoxication and learn how to take appropriate action. 

You will learn to monitor the emotional and physical state of patrons for signs of intoxication and ill effects of illicit or other drug usage and where appropriate, to offer food and non-alcoholic beverages. 

Students will also learn how to politely decline requests for alcohol to be dispensed in a manner that is irresponsible, or which encourages the rapid or excessive consumption of alcohol, and advise customers of the reasons for the refusal. 

Our RSA course online give students the opportunity to train and learn outcomes at their own pace, enjoy current and constantly updated coursework and to learn from qualified and experience trainers who are hospitality professionals. 

Upon completion of your RSA course, students will receive a nationally accredited alcohol service certification.

The Australian Hotels Association (WA) are the leaders in RSA training, complete the online RSA course today www.rsawa.com

 


Refusing to provide Alcohol

 

The Australian Hotels Association (WA) supports Responsible Service of Alcohol (RSA) requirements and is the industry leader in delivering online RSA courses and RSA training in Perth WA. The AHA(WA) is an accredited training provider for RSA training and has trained more than 100, 000 people in all forms of RSA since 1997. 

RSA and the responsible consumption of alcohol are key pillars in developing a healthier drinking culture amongst Australians which is why RSA training is mandatory for all staff. 

One of the most important parts of working behind a bar or anywhere on licensed premises where alcohol is supplied is to refuse service when appropriate and to be able to state your reasons for refusing service.

The refusal of service should be directed in a polite manner and reasons for refusal should be stated. Patrons who are suspected of being intoxicated should be spoken to in a suitable and consistent manner, minimising confrontation and arguments and referring to signage. Appropriate assistance should be given to patrons when service is refused. 

Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisation or house requirement using appropriate communication and conflict resolution skills to handle difficult situations.

Our RSA course online give students the opportunity to train and learn these skills at their own pace, enjoy current and constantly updated coursework and to learn from qualified and experience trainers who are hospitality professionals. 

Upon completion of your RSA course, students will receive a nationally accredited alcohol service certification.

The Australian Hotels Association (WA) are the leaders in RSA training, complete the online RSA course today www.rsawa.com

 

 

 

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