Conflict Resolution

As a classroom workshop or an online course this course provides participants skills and confidence in managing challenging situations when a conflict situation arises. 

 

AHA Conflict Resolution

 

Participants will learn how to effectively use conflict resolution skills and strategies to move challenging conflict situations towards a positive outcome. 

 

 

CLASSROOM WORKSHOP

The AHA(WA) Conflict Resolution Classroom Workshop features active group discussions and interactive role plays. Upon successful completion participants will receive a Statement of Participation certificate. 

Learning Outcomes:

  • Understanding the main conflict resolution styles
  • Effective approaches to resolving conflict
  • Empathy and why it is important
  • Customer focused language
  • Appropriate assertiveness and how to use it
  • Active listening
  • Role plays, group discussions  

METROPOLITAN
Date:
TBA 2016
Time: 10am - 1pm
Venue: AHA Training Centre, 38 Parliament Place West Perth
Investment: Member Price: $139, Non Member Price: $159 

Onsite training at your venue available upon request, call 9321 7701 for further information.

 

ONLINE COURSE

The AHA(WA) Confliction Resolution Course can be completed online from the comfort of your own home. Upon successful completion participants will receive a Statement of Participation certificate. 

Learning Outcomes:

  • Understanding the main conflict resolution styles
  • Effective approaches to resolving conflict
  • Empathy and why it is important
  • Customer focused language
  • Appropriate assertiveness and how to use it
  • Active listening

Investment: Member Price: $59, Non Member Price: $69 

Book Now to complete the AHA Conflict Resolution

 

While course dates and information are provided for your convenience on the AHA(WA) website and Training Calendar,  please be aware dates and times may change. Contact 9321 7701 to find out more. 

Providers of Responsible Service of Alcohol (RSA) and Approved Managers Course (Management of Licensed Premises MLP 1), leaders in hospitality training.