The 21st annual Hospitality Conference provides a condensed two-day educational program designed to benefit all hospitality management levels. The program showcases leading experts who will shine a spotlight on industry insights, inspire innovation and give your business a competitive edge.
Register now to attend the Hospitality Conference & Expo 2019!
09.30am - 10:05am - CRISIS MANAGEMENT: DON’T CRUMBLE, CONCENTRATE - Jane Muirsmith, CEO, Lenox Hill
On 9/11 Jane Muirsmith was called upon by Merrill Lynch - whose offices were located in the World Financial Centre buildings - to lead their crisis communications effort for the technology team. Now heading up the digital consulting company Lenox Hill, Jane will share some key insights from that life-changing experience and will explain how hospitality businesses can prepare for a crisis. Jane will also discuss the latest trends in digital, which Australian companies are actively adopting.
10.05am - 10.35am - THE LANGUAGE OF LEASES - Wayne Rushton, Partner, Ferrier Hodgson
Whether you are looking to purchase a new venue, have an upcoming rent review or your venue is experiencing disruption to trade as a result of construction in your area, understanding lease agreements can greatly determine the success or failure of a hospitality business.
10.35am - 11:10am - HOW TO MANAGE MR AND MRS MISBEHAVIOUR - Libbi McLean & Eleanor Taylor AHA(WA) Legal Counsel & WR Managers
Managing misconduct, disciplinary action and dismissal are three of the most stressful and risky areas in managing staff. Often these situations involve a need to take swift action, which must be balanced against the numerous claims employees can bring, such as unfair dismissal and general protection claims. In this session we will be outlining what you should do when your employees do the wrong thing by you.
11:10am - 11:45am - TRACK TRENDS TO PRODUCE PROFITS - David Spanton, Founder & Publisher, Spanton Media Group
Each and every day in venues across the world, trends emerge from boundaries being pushed and new practices being created and adopted. Discover what innovative trends we can expect to emerge in the year ahead in this interactive Q&A session with David Spanton – the creator of Australia’s leading boutique hospitality publishing company.
9.30am - 10:05am - Healthy minds, healthy businessChris Harris, General Manager Community Engagement, Youth Focus
Hospitality workplaces can be demanding and high pressure environments. Maintaining the mental wellbeing of your staff who take care of your business is not only good for the individual, it delivers financial benefits to your venue. Hear about the importance of mental health and a new initiative, The Healthy Mind Menu.
10:05am - 10:40am - UNDERSTANDING CONSUMERS IN 2019 - Panel session – Andy Freeman (Hadiqa), Tim McLernon (The Camfield), Adam Kapinkoff (Market Grounds)
When it comes to hospitality, today’s patrons have high expectations. In WA this has led to a transformation of venues, who now deliver a wide variety of experiences, food and beverage to accommodate these changing demands. Learn from three leading owners and operators about how they are meeting the expectations of WA’s consumers.
10:40am - 11:10am - ONLINE SECURITY: IS YOUR HEAD IN THE CLOUD? - Alice White, Manager Outreach, Awareness and Reporting for Cyber Security, Bankwest
With businesses more reliant than ever on the cloud and electronic systems, what are the risks for hospitality businesses, what can be done to minimise the risks of cyber-attacks and what you do when you face a breach?
11:10am - 11:45am - PROTECT AND PROSPER - Bradley Woods, CEO, AHA(WA)
Australian Hotels Association (WA) CEO, Bradley Woods will provide an extensive briefing on the priority issues that the AHA is addressing on behalf of the hospitality and accommodation industry. Topics will include implications of the Federal election, the State economy, Airbnb, liquor licensing and wage growth and costs.
*Strictly trade only: Entry is restricted to professionals in the WA hotel, liquor and hospitality related industries. Admission will be refused to the general public. Hospitality suppliers who are not registered exhibitors, or AHA(WA) Corporate Members will not be permitted entry to the event. The AHA(WA) reserves the right to refuse entry or remove anyone who is not a registered exhibitor, AHA WA Corporate Member or professional in the WA hotel, liquor and hospitality related industries. No admission to persons under 18 years of age. Proof of age and business identification may be required. The AHA (WA) reserves the right to refuse entry to or remove from the premises any person whose conduct is objectionable, disorderly, disruptive, or in violation of any law. In addition, this applies to any unauthorized hawkers.