AHA WA Learner Guide

Purpose of This Guide

This guide supports learners enrolled in training with AHA WA RTO 4748. It applies to the following nationally recognised courses:

SITHFAB021 – Provide Responsible Service of Alcohol (RSA)
52863WA – Course in Management of Licensed Premises
(also referred to as the Approved Manager Course or MLP1)

It outlines what to expect during your training, your responsibilities, how to access support, and what happens after completion. This guide meets the Standards for Registered Training Organisations (RTOs) 2015.

Welcome
About AHA WA
Course Information
Unique Student Identifier (USI)
Enrolment
Recognition of Prior Learning (RPL)
Assessment
Feedback
Complaints and Appeals
Support Services
Certification
Learner Conduct
Privacy
How to Apply to Become an Approved Manager

Welcome

Welcome to AHA WA Training. Whether you’re just starting in hospitality or preparing for a management role, our courses are here to help you meet legal requirements and build confidence in licensed venues.

About AHA WA

The Australian Hotels Association (WA) is the peak industry association representing licensed hospitality venues across Western Australia. Our members include hotel groups, iconic pubs, small bars and licensed venues of all sizes.

We are the only industry body approved to deliver RSA and Approved Manager training in WA. Our training is developed in consultation with venue operators, government agencies and learners to reflect both legal obligations and real-world practice.

When you train with AHA WA, you’re learning with the organisation trusted by the WA hospitality industry to provide high-quality training, support and compliance expertise.

Course Information

SITHFAB021 – Responsible Service of Alcohol (RSA)

Duration: 4 to 6 hours
Delivery: Online (self-paced) or face-to-face
Purpose: Required to legally serve alcohol in WA licensed venues.

What you will learn:

WA liquor laws and RSA principles
How to identify intoxication
Refusal of service strategies
Responsible and safe service practices

Outcome: Statement of Attainment for SITHFAB021 (from the Certificate II in Hospitality)

52863WA – Course in Management of Licensed Premises (MLP1)

Also known as the Approved Manager Course

Duration: 7.5 to 15 hours
Delivery: Online or face-to-face
Purpose: Required to apply for an Approved Manager ID in WA.

What you will learn:

Liquor Control Act 1988 and key responsibilities
RSA supervision and staff management
Risk and incident management
Venue operations, compliance and record keeping
Working with government regulators

Outcome: Statement of Attainment for 52863WA, approved by the WA liquor regulator.

Unique Student Identifier (USI)

A USI is your Unique Student Identifier. It is a 10-character code that gives you access to your nationally recognised training records.

You must provide a USI before we can issue your certificate.

Our course includes a built-in tool to help you:

Create a new USI
Find an existing USI
Submit your USI during enrolment

If you are offshore or having difficulty, we can help. AHA WA is authorised to create or verify a USI on your behalf with your consent and valid ID.

Visit www.usi.gov.au or email train@ahawa.asn.au for more information.

Enrolment

Most learners register for their course online. After registration, you will be guided through the steps to complete your enrolment.

All learners must read and agree to our policies before training begins. This includes our privacy, fees and refunds, and complaints and appeals policies.

Before we can issue certification, you must:

Provide your USI
Complete a short language, literacy and numeracy check
Submit your learner declaration

Face-to-face learners are sent a link to complete the same steps. If you’re unsure about your enrolment, contact train@ahawa.asn.au.

Recognition of Prior Learning (RPL)

RSA: You may be eligible for RPL if you have recent and relevant experience or training.
MLP: RPL is not available due to regulator requirements.

To apply or ask questions, email train@ahawa.asn.au.

Assessment

Assessments reflect real hospitality scenarios and must be completed by you independently.

Assessment types may include:

Online quizzes and short-answer questions
Verbal or video demonstrations
Scenario-based written tasks

RSA Assessment:

Knowledge questions
RSA skill demonstration
ID and declaration

MLP1 Assessment:

Written legislation knowledge task
Practical venue management assignment
Assessment tools approved by the WA liquor regulator

Assessment Outcomes:

Competent – you have met all requirements
Not Yet Competent – you will be supported to revise and resubmit
Reassessment – no additional charge
Appeals – follow the Complaints and Appeals Procedure

Feedback

We value your feedback. You can share feedback during the post-course survey or contact us any time via:

Email: train@ahawa.asn.au
Phone: (08) 9321 7701

Complaints and Appeals

To raise a concern or appeal a result, contact train@ahawa.asn.au. You can also follow our Complaints and Appeals Procedure. All matters are treated fairly and confidentially.

Support Services

If you need help at any stage, please reach out.

Whether it’s course content, system access or general questions, we will do our best to assist or connect you with the right support.

Email: support@ahawa.asn.au
Phone: (08) 9321 7701
Hours: Monday to Friday, 9:00 AM – 5:00 PM AWST

Certification

You will receive your Statement of Attainment once:

You are marked competent
Your USI and ID have been verified
You have completed the learner declaration

Certificates are emailed to you. You may request a printed copy. Certificates are also available for download after successful completion.

Learner Conduct

You are expected to:

Complete your own work
Respect all learners and staff
Follow course requirements
Avoid plagiarism or AI-generated content

Misconduct may result in reassessment or suspension.

Privacy

We collect only the personal information required for your training and certification. Your data is stored securely and managed in line with privacy legislation and our Privacy Policy.

How to Apply to Become an Approved Manager

After completing the Approved Manager Course (MLP1), you will need to apply for an Approved Manager ID through the WA liquor regulator.

This is a legal requirement for managing licensed venues. The application includes an online form and an in-person visit to Australia Post for ID verification.

You will receive step-by-step instructions during your course and in your post-course follow-up email. If you have questions at any point, contact train@ahawa.asn.au.

Thank you for choosing AHA WA Training.

We are committed to delivering trusted, compliant and industry-led training. Please refer back to this guide throughout your course and don’t hesitate to contact us if you need assistance.

Email: train@ahawa.asn.au
Phone: (08) 9321 7701
Website: www.ahawa.asn.au